JEM Cleaning Website Redesign
Overview
A local cleaning business specializing in window cleaning, has been in operation for several years. However, the owner has recognized the growing demand for home cleaning services and wants to expand the business to offer this service as well. In addition, the owner has been spending a significant amount of time riding around to provide quotes, and has also been receiving numerous calls from clients inquiring about the location of the cleaning crew. To address these challenges, I was tasked with redesigning the website to include home cleaning and window cleaning services, as well as adding new features such as a booking page, a quote page, and a tracking page.
Problem
The current website design is outdated and lacks an online booking system, resulting in an inefficient process of booking services, and also does not include all of the services. The CEO has to handle booking requests manually, leading to delays in service delivery and a decline in sales and revenue. The website design also hampers the user experience, posing a risk to the company's reputation. It is crucial to redesign the website and integrate an online booking system to streamline the booking process, save time and resources, and improve customer satisfaction. The situation is urgent and needs to be addressed to ensure the company's growth and success.
Solution
To address these challenges, we designed a new website that includes an online booking system, a quote page, and a tracking page. The booking system allows customers to easily book cleaning services online, while the quote page enables customers to receive an instant estimate for their cleaning needs, eliminating the need for the owner to visit the site and provide a quote in person. The tracking page allows customers to see the location of the cleaning crew in real-time, reducing the number of calls the owner receives inquiring about the crew's whereabouts.
Competitive Analysis
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